Your operations team,
ready from day one
16 years of running business processes for the world's leading financial institutions. Now delivering managed operations for Global Capability Centers across India.
the world's largest
Global Capability Centers are wholly owned offshore subsidiaries where the parent company retains full control, IP, and operational oversight. Unlike traditional outsourcing, a GCC is your team, your processes, your standards — running from India.
The fastest growing segment? Nano GCCs — teams of 50 to 200 people that launch in weeks, not months. Mid-market companies now make up 35% of new GCC setups. They need operational capability on day one.
That's where we come in. CPG BPM provides the operations backbone — trained teams, proven processes, ISO-certified infrastructure — so your GCC can run production workloads from the start.
India GCC at a Glance
across BFSI verticals
Processes we run in production today, mapped to GCC operations context.
Banking Operations
Account management, transaction processing, KYC verification, cash management, and trade finance operations for top-tier international banks.
Document Lifecycle
Physical pickup through digital archival. Scanning, OCR, data extraction, quality assurance, and on-demand retrieval — the full document chain.
Insurance Operations
Policy processing, claims support, underwriting documentation, and regulatory filing — keeping insurance operations compliant and efficient.
Telecom Operations
Subscriber management, billing support, payment processing, and service activation with optimized workflows and quality monitoring.
Data Services
Data capture, validation, analysis, reporting, and migration. Clean data infrastructure that powers decisions across every function.
Field Operations
On-ground verification, document collection from remote locations, and customer onboarding at point of contact across 10 Indian cities.
Every engagement runs on ISO-certified processes, BFSI domain expertise, and existing infrastructure across 10 cities.
Managed Operations
We run specific business processes inside your GCC on an ongoing basis. You own the entity. We bring the team, processes, management, and SLAs.
Build–Operate–Transfer
We build the operations function, run it to stability, then transfer it to your management. Proof before ownership.
Dedicated Team
A CPG BPM team embedded in your GCC, working under your direction. We handle recruitment, HR, compliance, and retention.
Enterprise-grade standards across quality, security, environment, and workplace safety.
operations in India?
Whether you're setting up a new GCC or scaling an existing one, let's discuss how CPG BPM can be your operations partner.
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